How can we help?
Orders & shipping
Order status, processing times, carriers and delivery.
- Track your order
- Shipping times
- Address changes
- Cancellations
Returns & refunds
Return eligibility, authorization and refund timing.
- Start a return
- Return conditions
- Refund timing
- Damaged or incorrect items
Setup & installation
Window kits, exhaust hoses, drainage and first-time setup.
- Window-kit installation
- Exhaust hose setup
- Drainage options
- Electrical requirements
Care & maintenance
Cleaning, filters and water-tank care.
- Cleaning filters
- Water-tank care
- Seasonal storage
- Fan troubleshooting
Warranty
Coverage, claims and product registration.
- What is covered
- How to file a claim
- Proof of purchase
Manuals & guides
User manuals, installation guides and safety information.
- User manuals
- Installation guides
- Product safety
Payments & billing
Payment methods, charges and refunds.
- Payment methods
- Billing questions
- Refund destination
Contact us
Can't find your answer? Our team is here to help.
- Email support
- Phone support
- Accessibility assistance
Still need a hand?
Our team is happy to help with product selection, installation, orders, shipping, returns, warranty and accessibility requests.
Email us
For orders, products, shipping, returns, warranty and payment questions.
Call us
Talk to our team about installation, sizing or an existing order.
Monday–Friday: 9:00 AM–6:00 PM GMT Saturday: 9:00 AM–1:00 PM GMT
Business information
Aervan
Operated by: AERVAN
1095 SUGARVIEW DR STE 100
SHERIDAN, WY 82801
United States
Website: aervan.com