Cancellation Policy

How Can I Cancel an Order?

You may cancel your order directly through your order-confirmation email within one hour of placing the order.

Scroll down in the confirmation email and locate the “Changed Your Mind?” section to submit your cancellation.

If more than 60 minutes have passed, contact us at support@aervan.com. We will review the order status and help you find an appropriate solution.

I Accidentally Cancelled My Order. Can I Resume It?

Once an order has been cancelled, it generally cannot be resumed. To receive the products, please place a new order through our checkout.

Contact support@aervan.com should you need assistance.

How Can I Confirm That My Order Was Cancelled?

When you cancel an order through the link provided in your confirmation email, you will receive a separate email confirming that the cancellation was completed successfully.

If you do not receive a cancellation-confirmation email, contact support@aervan.com and include your original order number so that we can verify the cancellation status.

I Do Not See the Self-Cancellation Option

Some orders, including orders containing a gift card, may not display the self-cancellation option.

Please email support@aervan.com as soon as possible. Include your order number and clearly explain whether you would like to cancel or change the order.

Contact AERVAN

Email: support@aervan.com

Phone Number: +1 307 30 25 121

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM GMT
Saturday: 9:00 AM–1:00 PM GMT

Customer Support: Available 24/7