Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the product must be in the same condition in which it was received, with all included components, accessories, manuals, hoses, adapters, remote controls and other supplied parts, where applicable. The product should be returned in its original packaging whenever reasonably possible.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aervan.com. Do not send a return before receiving return authorization. Approved returns must be sent to the return location provided by our support team.

If your return is accepted, we will provide return instructions and the appropriate return address. If the return is due to a defective, damaged or incorrect item, Aervan will provide a prepaid return shipping label. For change-of-mind, incorrect-model or other buyer-remorse returns, the customer is responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@aervan.com.

Buyer changes their mind

For returns requested because the customer changed their mind, ordered the wrong product, no longer wants the product, or selected an incompatible model, return shipping costs are the customer's responsibility.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return if they have been materially altered, damaged through misuse, or returned with essential components or accessories missing. This does not affect your rights regarding products that arrive defective, damaged or incorrect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@aervan.com.

Contact AERVAN

Email: support@aervan.com

Phone Number: +1 307 30 25 121

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM GMT
Saturday: 9:00 AM–1:00 PM GMT