Shipping Policy

At Aervan, we are committed to providing clear and reliable shipping information for every order.

The estimated delivery time consists of two stages:

• Processing time: Orders are normally reviewed and prepared for shipment within 1–3 business days.
• Shipping time: Transit time begins once the order has been dispatched and is calculated separately from processing time.

The estimated delivery timeframe shown for each destination includes the expected carrier transit time after dispatch.

 

The carrier used for an order depends on the product, dispatch location and delivery destination. Available carriers may include FedEx, DHL, UPS or an appropriate local delivery partner. The final carrier and tracking information will be confirmed after dispatch.

Where your order ships from

Aervan is an independent reseller. We are operated by MERXVIA SRL (Italy), and the cooling appliances we sell are manufactured by third-party partners. To keep delivery fast and shipping free, orders are fulfilled and dispatched directly from our suppliers' and manufacturers' regional warehouses — for U.S. customers, from a warehouse located in the United States. This is why a U.S. order can arrive in 4–7 days even though our company is based in Italy. Your order may arrive in manufacturer-branded packaging, and tracking is provided once the item is dispatched from the fulfilling warehouse.

Order Confirmation

Once your order is validated, you will receive a confirmation email. Order processing begins after confirming your payment. If you want to modify your order, please contact us within 12 hours.

The total estimated delivery time consists of 1–3 business days of processing plus the applicable carrier transit time shown above. Carrier transit time begins after the order has been dispatched.. It may take longer than expected due to a problem with the delivery address, customs-clearance procedures, or other causes.

Tracking Code

All orders have a tracking number that we will email to our customers. Customers can track the parcel on our website.

Unsuccessful Delivery Attempt

In this situation, the package is brought back to the local post office location closest to your delivery address, where it can be picked up.

You will need to contact your local post office to arrange a pickup. In some cases, the local carrier may offer to schedule another delivery attempt.

Further Recommendations for Easier Shipping

• For addresses and other contact information, please use fonts and characters that are understood internationally. Avoid typography that uses unsupported glyphs or special characters.
• If shipping to a business address, please enter the company information in the “Company” field. In the name field, enter “ATTN:” followed by your name.

International orders may be subject to customs clearance and import requirements imposed by the destination country. Customers are responsible for providing accurate delivery and contact information required by customs authorities or delivery carriers.

Any applicable import duties, taxes or customs charges will be disclosed at checkout when collected by Aervan. Charges not collected at checkout may be payable directly to the appropriate authority or carrier, where legally applicable.

Delivery time depends on the product and the distance to its destination.

For orders with multiple items, each item ships with its own tracking. Products are dispatched from our fulfilment partners in US.

Where possible, we recommend signing up for email notifications from your local shipping company to receive delivery-status updates and notifications about any duties or taxes owed for the shipment.

Contact AERVAN

Email: support@aervan.com

Phone Number: +39 344 5153960

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM Saturday: 9:00 AM–1:00 PM (CET/CEST)