Shipping Policy

At Aervan, we are committed to providing clear and reliable shipping information for every order.

The time frame for order delivery is divided into two parts:

• Processing time: Orders are typically processed within 1–3 business days. During this period, payment and order details are verified and the product is prepared for shipment.
• Shipping time: This is the estimated transit time after the order has been processed and dispatched from the applicable fulfillment location.

Order Confirmation

Once your order is validated, you will receive a confirmation email. Order processing begins after confirming your payment. If you want to modify your order, please contact us within 12 hours.

The delivery time is estimated and starts from the date of the order. It may take longer than expected due to a problem with the delivery address, customs-clearance procedures, or other causes.

Tracking Code

All orders have a tracking number that we will email to our customers. Customers can track the parcel on our website.

Unsuccessful Delivery Attempt

In this situation, the package is brought back to the local post office location closest to your delivery address, where it can be picked up.

You will need to contact your local post office to arrange a pickup. In some cases, the local carrier may offer to schedule another delivery attempt.

Further Recommendations for Easier Shipping

• For addresses and other contact information, please use fonts and characters that are understood internationally. Avoid typography that uses unsupported glyphs or special characters.
• If shipping to a business address, please enter the company information in the “Company” field. In the name field, enter “ATTN:” followed by your name.

All items are subject to review for admissibility into any country outside the United States by the respective border-services agency. Once an item clears all regulatory processes, it is handed over to a local shipping company for delivery.

Delivery time depends on the product and the distance to its destination.

For orders involving multiple shipments, the items may arrive in separate packages because some items may require a longer production time.

Where possible, we recommend signing up for email notifications from your local shipping company to receive delivery-status updates and notifications about any duties or taxes owed for the shipment.

Contact AERVAN

Email: support@aervan.com

Phone number: +1 307 30 25 121

Business hours:
Monday–Friday: 9:00 AM–6:00 PM GMT
Saturday: 9:00 AM–1:00 PM GMT