Track your order

Once your order ships, you will receive a shipping-confirmation email containing your tracking number and a link to live tracking. Tracking events can take 24–48 hours to appear after dispatch.

Three ways to track

• Email link: click the tracking link in your shipping-confirmation email.
• Customer account: log in to view current status and order history.
• Ask us: email support@aervan.com with your order number and we will send you the latest status.

Common questions

Tracking hasn't updated in days. Multi-day scan gaps happen, especially in peak season. If there is no movement for 5 business days, contact us and we will investigate with the carrier.

It says delivered but I can't find it. Check around the delivery location, with neighbors and household members. Still missing? Contact us within 7 days of the delivery scan so we can open a carrier claim.

My order shipped in multiple packages. Multi-item orders may ship separately; each shipment has its own tracking number.