Privacy policy
Privacy Policy
This Privacy Policy describes how aervan.com (the “Site,” “Aervan,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit the Site, use our services, or make a purchase from us.
Contact
After reviewing this Privacy Policy, should you have additional questions, require more information about our privacy practices, wish to exercise your privacy rights, or submit a complaint, please contact us using the information below:
Email: support@aervan.com
Mailing address:
1095 SUGARVIEW DR STE 100
SHERIDAN, WY 82801
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and the information necessary to process and fulfill your purchases. We may also collect additional information when you contact us for customer support.
In this Privacy Policy, “Personal Information” means information that identifies you or can reasonably be linked to you. The categories of Personal Information we may collect are described below.
Device Information
- Purpose of collection: To display the Site correctly, maintain its functionality, understand how visitors use the Site, prevent misuse, and improve the Site and our services.
- Source of collection: Collected automatically when you access the Site through cookies, log files, pixels, tags, web beacons, and similar technologies.
- Business disclosure: This information may be shared with Shopify and other service providers that support our storefront, analytics, security, and advertising activities.
- Information collected: Browser type and version, IP address, time zone, device information, cookie identifiers, pages and products viewed, search terms, referring websites, and information about how you interact with the Site.
Order Information
- Purpose of collection: To process orders and payments, arrange shipping, provide invoices and order confirmations, communicate with you, provide customer service, detect potential fraud or risk, and send product or promotional information where permitted.
- Source of collection: Collected directly from you when you place an order, create an account, subscribe to communications, or otherwise provide information to us.
- Business disclosure: Shared as necessary with Shopify, payment processors, shipping providers, fulfillment partners, fraud-prevention providers, and other companies assisting us with your order.
- Information collected: Name, billing address, shipping address, payment details, email address, telephone number, purchased products, transaction details, and order history.
Customer Support Information
- Purpose of collection: To answer your questions, resolve problems, handle returns or refunds, and provide customer support.
- Source of collection: Collected directly from you when you communicate with us.
- Information collected: Your contact details, order information, correspondence, photographs, documents, and any other information you choose to provide.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 13.
If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us at support@aervan.com to request its deletion.
Sharing Personal Information
We may share Personal Information with service providers that help us operate the Site, process transactions, fulfill orders, communicate with customers, advertise our products, prevent fraud, and comply with our legal obligations.
For example:
- We use Shopify to operate our online store. Information about Shopify’s privacy practices is available at https://www.shopify.com/legal/privacy .
- We may share information with payment processors to securely authorize and process payments.
- We may share shipping information with carriers, warehouses, and fulfillment providers to deliver your order.
- We may share information with analytics, advertising, and marketing providers where permitted by applicable law.
- We may disclose Personal Information to comply with applicable laws, regulations, subpoenas, court orders, search warrants, or other lawful requests.
- We may disclose information when reasonably necessary to protect Aervan, our customers, our property, our legal rights, or the safety of others.
Behavioural Advertising
We may use Personal Information to provide advertisements and marketing communications that we believe may be relevant to you.
For example:
- We may use Google Analytics to understand how visitors use the Site. Information about Google’s privacy practices is available at https://policies.google.com/privacy .
- You may opt out of Google Analytics by using the browser add-on available at https://tools.google.com/dlpage/gaoptout .
- We may share information about your use of the Site, purchases, and interactions with our advertisements with advertising partners.
- Some information may be collected directly through cookies, pixels, tags, or similar technologies, subject to any consent requirements applicable in your location.
- We may use Shopify Audiences or similar services to help display advertisements to customers who may be interested in our products.
More information about interest-based advertising is available through the Network Advertising Initiative at https://thenai.org/about-online-advertising/ .
Advertising Opt-Out Options
You can manage or opt out of certain targeted advertising services using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://myadcenter.google.com/
- Microsoft/Bing: https://account.microsoft.com/privacy/ad-settings/
You may also opt out of certain participating advertising services through the Digital Advertising Alliance at https://optout.aboutads.info/ .
Using Personal Information
We use Personal Information to provide our products and services, including to:
- Offer products for sale.
- Process payments and transactions.
- Confirm, prepare, and fulfill orders.
- Arrange shipping and delivery.
- Manage returns, exchanges, cancellations, and refunds.
- Provide customer support.
- Detect and prevent fraud, misuse, and security incidents.
- Improve our Site, products, and customer experience.
- Inform you about products, services, promotions, and offers where legally permitted.
- Comply with legal and regulatory requirements.
Lawful Basis for Processing
When the General Data Protection Regulation (“GDPR”) or similar legislation applies, we process Personal Information under one or more of the following lawful bases:
- Your consent.
- The performance of a contract between you and Aervan.
- Taking steps at your request before entering into a contract.
- Compliance with our legal obligations.
- Protection of your vital interests or those of another person.
- Performance of a task carried out in the public interest.
- Our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Retention
We retain Personal Information for as long as reasonably necessary to provide our services, maintain transaction and business records, meet legal and tax requirements, resolve disputes, enforce our agreements, and protect against fraud.
When you place an order through the Site, we normally retain the associated Personal Information until it is no longer required for these purposes, unless you request deletion and we have no lawful reason to continue retaining it.
Automatic Decision-Making
Residents of the European Economic Area may have the right to object to decisions based solely on automated processing, including profiling, when those decisions produce legal or similarly significant effects.
Aervan does not use fully automated decision-making that produces legal or similarly significant effects using customer information.
Shopify and other fraud-prevention providers may use limited automated processing to detect and prevent fraudulent transactions. Such measures may include:
- Temporarily blocking IP addresses associated with repeated unsuccessful transactions.
- Temporarily blocking payment cards associated with flagged or blocked IP addresses.
Sale or Sharing of Personal Information
Aervan does not sell Personal Information for monetary payment.
However, certain advertising or analytics activities involving cookies, pixels, or advertising partners may be classified as the “sale,” “sharing,” or use of Personal Information for targeted advertising under some privacy laws.
Where applicable, you may request to opt out of these activities by contacting us at support@aervan.com or by using any privacy-preference tools made available on the Site.
GDPR Rights
If you are located in the European Economic Area, United Kingdom, or another jurisdiction providing similar rights, you may have the right to:
- Request access to Personal Information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your Personal Information.
- Request restrictions on the processing of your information.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a portable copy of certain information.
- Submit a complaint to your local data protection authority.
To exercise these rights, contact us at support@aervan.com. We may need to verify your identity before completing your request.
International Transfers
Personal Information may initially be processed in Ireland and transferred to other countries, including Canada and the United States, for storage, processing, order fulfillment, and service delivery.
Where required, appropriate safeguards will be used for international data transfers. More information about Shopify’s GDPR practices is available at https://help.shopify.com/en/manual/privacy-and-security/privacy/gdpr .
California Privacy Rights
California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to:
- Know which categories of Personal Information we collect and use.
- Request access to specific Personal Information held about them.
- Request correction of inaccurate Personal Information.
- Request deletion of Personal Information, subject to exceptions.
- Opt out of the sale or sharing of Personal Information, where applicable.
- Limit certain uses of sensitive Personal Information, where applicable.
- Receive equal service and pricing when exercising their privacy rights.
You may designate an authorized agent to submit a privacy request on your behalf. We may request evidence that the agent is authorized to act for you and may also require you to verify your identity directly.
Privacy requests may be submitted to support@aervan.com.
Cookies
A cookie is a small data file downloaded to your computer, mobile telephone, or other device when you visit the Site.
We use functional, security, performance, analytics, advertising, and social media cookies. Cookies help the Site remember your actions and preferences, such as login details, shopping-cart content, language, and region.
Cookies also help us understand how visitors use the Site, distinguish new visitors from returning visitors, maintain security, and improve the customer experience.
Shopify’s current cookie information is available at https://www.shopify.com/legal/cookies .
Cookies Necessary for Store Functionality
| Cookie | Purpose | Typical duration |
|---|---|---|
| _ab | Used in connection with access to Shopify administration. | 2 years |
| _secure_session_id | Supports secure navigation through the storefront. | 24 hours |
| _shopify_country | Supports localization and checkout functionality. | Session |
| _shopify_m | Stores customer privacy preferences. | 1 year |
| _shopify_tm | Supports management of customer privacy preferences. | 30 minutes |
| _shopify_tw | Supports management of customer privacy preferences. | 2 weeks |
| _storefront_u | Supports updates to customer account information. | 1 minute |
| _tracking_consent | Records the visitor’s tracking and consent preferences. | 1 year |
| c | Supports checkout functionality. | 1 year |
| cart | Stores information associated with the shopping cart. | 2 weeks |
| cart_currency | Stores the currency associated with the shopping cart. | 2 weeks |
| cart_sig | Supports secure checkout processing. | 2 weeks |
| cart_ts | Supports checkout and cart timing functions. | 2 weeks |
| cart_ver | Supports shopping-cart functionality and versioning. | 2 weeks |
| checkout | Supports checkout processing. | 4 weeks |
| checkout_token | Identifies and supports a checkout session. | 1 year |
| dynamic_checkout_shown_on_cart | Controls accelerated or dynamic checkout options. | 30 minutes |
| hide_shopify_pay_for_checkout | Controls the display of Shopify payment options. | Session |
| keep_alive | Supports customer and buyer localization. | 2 weeks |
| master_device_id | Supports secure merchant login. | 2 years |
| previous_step | Remembers the previous stage of checkout. | 1 year |
| remember_me | Supports remembered checkout and account preferences. | 1 year |
| secure_customer_sig | Supports secure customer login. | 20 years |
| shopify_pay | Supports Shopify payment functionality. | 1 year |
| shopify_pay_redirect | Supports redirection and authentication for Shopify payments. | 30 minutes, 3 weeks, or 1 year |
| storefront_digest | Supports secure customer login. | 2 years |
| tracked_start_checkout | Records when a checkout session begins. | 1 year |
| checkout_one_experiment | Supports checkout testing and functionality. | Session |
| checkout_session_lookup | Identifies a checkout session. | 3 weeks |
| checkout_session_token_<<token>> | Authenticates and supports a checkout session. | 3 weeks |
| identity-state | Supports customer authentication. | 24 hours |
| identity-state-<<token>> | Supports customer authentication. | 24 hours |
| identity_customer_account_number | Supports customer-account authentication. | 12 weeks |
Reporting and Analytics Cookies
| Cookie | Purpose | Typical duration |
|---|---|---|
| _landing_page | Records and measures landing-page visits. | 2 weeks |
| _orig_referrer | Records the original referral source. | 2 weeks |
| _s | Supports Shopify analytics. | 30 minutes |
| _shopify_d | Supports Shopify analytics. | Session |
| _shopify_s | Supports Shopify analytics. | 30 minutes |
| _shopify_sa_p | Measures marketing and referral activity. | 30 minutes |
| _shopify_sa_t | Measures marketing and referral activity. | 30 minutes |
| _shopify_y | Supports Shopify analytics. | 1 year |
| _y | Supports Shopify analytics. | 1 year |
| _shopify_evids | Supports Shopify analytics and event measurement. | Session |
| _shopify_ga | Supports Shopify and Google Analytics. | Session |
| customer_auth_provider | Supports analytics related to customer authentication. | Session |
| customer_auth_session_created_at | Records when a customer authentication session was created. | Session |
Managing Cookies
The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies normally expire when you close your browser. Persistent cookies remain until they expire or are deleted.
Most browsers accept cookies automatically, but you can usually change your browser settings to reject, delete, or manage cookies. These options are normally available in your browser’s “Settings,” “Tools,” or “Preferences” menu.
Blocking or deleting cookies may affect Site functionality, and certain services, account features, checkout options, or portions of the Site may no longer operate correctly.
General information about managing cookies is available at https://www.allaboutcookies.org/ .
Blocking cookies may not completely prevent information from being shared with advertising partners. To exercise an opt-out right, follow the instructions in the “Behavioural Advertising” section or use the privacy controls available on the Site.
Do Not Track
Because there is no universally accepted industry standard for responding to “Do Not Track” browser signals, the Site does not necessarily change its data-collection practices when such a signal is detected.
We will comply with legally recognized browser-based opt-out signals where required by applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect Personal Information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system is completely secure. We therefore cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, legal obligations, or regulatory requirements.
The revised Privacy Policy will be posted on this page and will become effective when published unless otherwise stated.
Complaints
To submit a privacy-related complaint, please contact us at support@aervan.com or by mail using the contact details provided above.
We will review your complaint and respond in accordance with applicable law.
Should you be dissatisfied with our response, you may have the right to submit a complaint to the data protection authority responsible for your country or region.
Contact AERVAN
Email: support@aervan.com
Phone number: +1 307 30 25 121
Mailing address:
1095 SUGARVIEW DR STE 100
SHERIDAN, WY 82801
United States
Business hours:
Monday–Friday: 9:00 AM–6:00 PM GMT
Saturday: 9:00 AM–1:00 PM GMT
Customer support: 24/7