Warranty policy

This Warranty Policy describes the coverage provided for products purchased from Aervan (aervan.com), operated by MERXVIA SRL.

Coverage period and eligibility

Products are covered against manufacturing defects for 12 months from the delivery date, for the original purchaser with proof of purchase (your Aervan order number or receipt). Warranty terms for a specific product are also stated on its product page; where they differ, the product page controls.

What is covered

• Manufacturing defects in materials and workmanship
• Electrical or electronic component failure under normal household use
• Compressor or motor failure under normal use, where applicable to the product type

Covered claims are resolved, at our discretion, by repair, replacement of the unit or affected part, or — where neither is practical — a refund. Replacement units or parts are covered for the remainder of the original warranty period.

What is not covered

• Normal wear, cosmetic damage (scratches, dents) that does not affect function, and fading
• Consumables and accessories subject to wear: filters, evaporative pads, batteries, hoses and window-kit parts, unless defective on arrival
• Damage from incorrect voltage, power surges, or use with damaged cords, adapters or non-grounded outlets
• Damage from improper installation or use, including blocked airflow, incorrect exhaust-hose installation, failure to drain, water damage from tipping or overfilling, or outdoor use of indoor-only products
• Damage from lack of maintenance described in the manual (for example, clogged filters or scaled water tanks)
• Commercial, rental or other non-household use unless the product page states otherwise
• Unauthorized modification or repair, and accidental damage or misuse

How to file a claim

Email support@aervan.com or call +39 344 5153960 with your order number, a description of the issue, and photos or a short video showing the problem. Our team will run through basic troubleshooting with you first — many issues (drainage alerts, airflow problems, remote pairing) are resolved without a return. If a return is needed for inspection or repair, we provide instructions; For approved warranty claims involving a manufacturing defect or another issue covered by this warranty, AERVAN will cover the required return shipping cost. For U.S. orders, any required warranty return will be sent to our designated return facility in the United States. Do not send the product before contacting our support team. Once the warranty claim has been approved, AERVAN will provide the return instructions and a prepaid return shipping label. Depending on the circumstances of the approved claim, AERVAN may repair the product, replace it, or provide another appropriate remedy in accordance with this warranty and applicable consumer law.

Geographic scope

Warranty service is available for products purchased from aervan.com.

Your statutory rights

This limited warranty is a voluntary commercial guarantee provided in addition to — and it does not limit or replace — your rights under applicable consumer-protection law. In particular, consumers in the European Union are entitled to a minimum two-year legal guarantee of conformity from the seller; nothing in this policy affects those rights.

Change of mind

If you simply change your mind about a purchase, that is handled under our Return & Refund Policy (30-day window), which is separate from this warranty.

Who provides this warranty

MERXVIA SRL (trading as Aervan)
Via Gian Maria Ferraroni 19C, 42124 Reggio Emilia (RE), Italy
VAT / P.IVA: IT03147380350
Email: support@aervan.com · Tel: +39 344 5153960